Shipping policy

Free Shipping
Shipping is free on every order.

Processing Time
Orders are processed within 24-72 hours (1-3 business days) after purchase. You'll receive an email confirmation once your order is placed.

Delivery Time
Once shipped, most orders arrive within 6-15 days, depending on your location. During busy seasons such as Black Friday and the holidays, delivery may take a little longer.

Tracking
Every order includes tracking. You'll receive a tracking number by email as soon as your order ships, and you can follow it anytime on our Track Order page.

Where We Ship
We ship to the countries available at checkout. International orders may be subject to customs duties or import taxes set by your country, which are the responsibility of the customer.

Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, email us at support@iiiona.com within 12 hours of placing your order and we'll do our best to update it before it ships.

Lost or Delayed Packages
If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 days, please contact us at support@iiiona.com and we'll help make it right.

Returns
We offer a 30-day return policy with free return shipping. See our Refund Policy for full details.

Questions?
Our customer support team is happy to help at support@iiiona.com.